1. Return Eligibility
We offer a 7-day return policy from the date of delivery. To be eligible for a return, the item must be:
- Unused and unwashed
- In original condition
- With original packaging and tags intact
- Free from stains, odors, or damage
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or stitched suits
- Items that have been washed or shrunk
- Items damaged due to improper use or care
- Sale or discounted items (if applicable)
3. Return Process
To initiate a return:
- Contact our support team within 7 days of delivery
- Provide your order number and reason for return
- Our team will guide you through the return process
Items sent back without prior approval may not be accepted.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–7 working days
- Shipping charges are non-refundable
5. Exchange Policy
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.
6. Contact Us
If you have any questions about our Return Policy, please contact us:
Email: info@oeh.com.pk
Phone: 03286410194
Location: Online Store